Shipping policy

Process Time

We typically ship within 1-3 business days from the time of payment – occasionally it can take us longer if we have a big surge in our volume of sales, but oftentimes it is quicker (during the Holidays, we will post our holiday shipping deadlines on our homepage).

Custom pet portraits can take up to 3 weeks to complete. This can vary depending on the size and work involved. If you have a specific date you need your portrait by please contact us prior to purchasing and we will let you know if this is possible.

Shipping Rate

Flat-rate untracked shipping fee of only $3.50CAD for US/Canada orders, $12.50CAD for international orders.  That's right, this flat rate fee applies to your entire order, regardless of the quantity, product or size. 

FREE Canada + US standard (untracked) shipping over $50CAD.

If you wish to have your order tracked, please upgrade to tracked shipping upon checkout. 

Handling

Art prints in size 11×14″ or larger are shipped carefully rolled together in a sturdy tube.

Art prints in sizes 5×7″ and 8×10″, address label sets, calendars, notepads and all greeting cards are wrapped individually in a clear sleeve and sandwiched with sturdy chipboards to ensure safe shipment.

Shipping Time

Canada 2 - 10 Business Days
United States 5 - 20 Business Days
International (everywhere else) 10 - 30 Business Days

 

All international shipments will be marked as merchandise. Depending on your local laws, there may be duties, taxes, or other fees due before you can receive your shipment. These fees are beyond our control. Triple Studio is not responsible for these charges. Please ensure that you understand any customs fees you may be responsible for. If a parcel is returned to us with unpaid customs fees, the buyer will be given the option to receive a refund, minus the cost of shipping, or the buyer can repay shipping to resend the parcel with the understanding that the intended receiver will be required to pay the customs fees for delivery to occur.